Server overload, late remittances delayed confirmation emails for passport appointments — DFA

Philstar.com

November 16, 2021 | 10:42am

This Oct. 12, 2021 photo shows the Department of Foreign Affairs – Office of Consular Affairs in Parañaque City.

The STAR / Miguel de Guzman

MANILA, Philippines — Overloading of servers and late remittance of payments have caused delays in the transmission of confirmation emails for passport appointments, the Department of Foreign Affairs said.

The DFA said its Office of Consular Affairs is working to resolve the issues on the booking of passport appointments.

“The delay in the transmission of confirmation emails is likely caused by the overloading of servers, compounded by the late remittance of payments made through the over-the-counter payment mode,” the DFA said in a statement released Tuesday.

The agency added that it is targeting to send out all application details of those who have appointments for November 14 to 20 by Tuesday, November 16.

For applicants scheduled from the week of November 21, the DFA said applicants would receive their confirmation emails within at least two days. A congestion in the system caused the delay, it added.

“Please note that only booked appointments that were successfully paid online will be confirmed and shall receive the application packets,” the DFA said.

“If no proof of payment and/or payment reference code was received, this means that there is no confirmed appointment,” it added.

Applicants who have received their confirmation email beyond their appointment date will be rescheduled within 30 days from the receipt of email from the DFA.

“DFA-OCA apologizes sincerely to its clients for the inconvenience and disruption caused by this technical issue, and requests the public’s continued patience as the DFA-OCA continues to find ways and exerts all efforts to improve the delivery of its services,” the DFA said.

For contact information, please refer to the following pages:

— Patricia Lourdes Viray

As It Happens

LATEST UPDATE: November 16, 2021 – 10:05am

 The Department of Foreign Affairs’ Office of Consular Affairs says it will not open passport appointment slots on June 16, 2018 “to give way to server maintenance and upgrade.”

“Opening of appointment slots will resume on Monday, 18 June 2018, at 12 noon and 9 pm,” the DFA adds.

November 16, 2021 – 10:05am

The DFA assures the public that it is working to resolve the issues on the booking of passport appointments and applicants’ non-receipt of confirmation emails.

The agency says its Office of Consular of Affairs is eyeing to send out all application packets of those who have appointments this week within the day.

“The delay in the transmission of confirmation emails is likely caused by the overloading of servers, compounded by the late remittance of payments made through the over-the-counter payment mode,” the DFA says.

#ConsularAdvisory: Got concerns on DFA-OCA’s Passport Appointment Booking and email confirmation? Check out this infographic, for more information. You may also read the advisory here????????https://t.co/B4sM8TuXC0 pic.twitter.com/xgYrt7l43u

— DFA Philippines (@DFAPHL) November 16, 2021

August 9, 2021 – 10:21am

The Department of Foreign Affairs suspends the online passport delivery services following multiple complaints from passport applicants.

Several passport applicants who booked courier services online reported unsatisfactory performance of courier service provider Quick Reliable Service.

Starting 6 a.m. of August 9, online passport applicants may inquire on the status of their parcel through applicationstatus@passport.gov.ph or hotline +63 2 82343488, (press 1 for QRS concerns).

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